Frequently Asked Questions
Everything you need to know about Leo & Sun. Can't find your answer? We're always happy to help.
Shipping
All Leo & Sun orders are carefully packed and shipped from our home studio in New Zealand.
We currently ship throughout New Zealand and Australia. If you are outside of these countries, please message us and we'll see what we can do!
Orders are usually packed and dispatched within 1–2 business days.
Estimated delivery times:
New Zealand: 1–3 business days (North Island) and 2–4 business days (South Island)
Australia: 5–10 business days depending on location
Once your order has been shipped, you'll receive a tracking number via email.
We offer the following shipping options:
| Option | Cost |
|---|---|
| NZ Standard delivery | $7.95 NZD |
| NZ Express delivery | $14.95 NZD |
| Free NZ delivery | On all orders over $49 NZD |
| AU Standard delivery | $18.99 AUD |
| Free AU delivery | On all orders over $139 AUD |
Yes. Once your order is shipped you will receive a tracking link so you can follow your parcel's journey.
Returns
We offer 30-day returns from the date your order arrives. Items must be unused and returned in their original condition and packaging.
Simply email us at hello.leoandsun@gmail.com with your order number and we'll guide you through the process.
Customers are responsible for return shipping costs unless the item arrives faulty or incorrect.
If your item arrives damaged, please contact us with photos and we will arrange a replacement or refund.
Products
Stainless steel is the safest, most durable material you can choose for children's tableware.
It is naturally non-toxic, plastic-free, and free from BPA, phthalates and other harmful chemicals often found in plastics. It also won't stain, hold onto food odours, or break like ceramic or glass.
Absolutely! Stainless steel has been used safely in kitchens for generations. It's strong, hygienic, and free from the chemicals commonly found in plastic tableware.
Yes — all Leo & Sun stainless steel tableware is dishwasher safe, making clean up easy for busy families.
No. One of the best things about stainless steel is its durability. Unlike ceramic or glass, it won't shatter if dropped — which makes it ideal for little hands.
Not at all. Our tableware is lightweight but sturdy, making it easy for little ones to use while still being durable enough to last for years.
Why Parents Choose Leo & Sun
Many parents today are trying to reduce plastic in their homes, especially when it comes to food and their children.
Stainless steel is a simple, safe alternative that doesn't leach chemicals, absorb food smells, or wear down over time. It's a material that can last for years — not months.
Leo & Sun was created from a simple desire — to have beautiful, safe, non-toxic tableware for kids without relying on plastic.
As a mum myself, I wanted products that were practical, durable, and safe for everyday family life — whether that's breakfast at the table, picnics outside, or meals on the go.
Every product we stock is something I genuinely use in my own home.
Orders
If your order hasn't been shipped yet, we'll do our best to help. Please contact us as soon as possible.
Contact us right away. If your order hasn't been sent yet we can update the address for you.
Contact
If you have any questions, feel free to reach out at hello.leoandsun@gmail.com and we'll get back to you as soon as we can.
We're a small family-owned brand and we actually read every message. Reach out and we'll get back to you as soon as we can.
Get in Touch