FAQs

Orders and shipping

Where do you ship?
New Zealand and Australia. If we don’t ship to your country, please email us and we will see what we can do!

How much is shipping?
New Zealand: NZ$9.20 for orders below NZ$80. Free shipping on orders of NZ$80 or more.

Australia: AU$36.99 flat rate.

How long does delivery take?
We dispatch orders within 1-2 business days. Most NZ orders arrive 1-3 business days to arrive, and rural addresses can take a day or two longer.
Australia usually takes 5-10 business days from time of dispatch.

Will I get tracking?
Yes. We email it as soon as your order is on its way.

Can I change my order?
Email us as soon as you can. If it hasn't been sent yet, we'll be happy to help!

Returns

Can I return something?
Unused items in their original packaging can be returned within 30 days of delivery. Email us first with your order number, and we will send you the return instructions.

Return shipping costs are the responsibility of the customer.

Can I get a refund, store credit or exchange?
Yes, we can offer any of the above if it meets our return requirements.

What if something arrives damaged or faulty?
Email us a photo and we'll replace or refund it, and cover the shipping.

Can I return seconds?
Seconds are final sale.

Care

How do I clean Stainless Steel?
Everything is dishwasher safe. Take silicone bases off first if your product has it. Hand washing in warm soapy water is fine too.

I've got spots or marks. What do I do?
Water spots and marks come from hard water or food left sitting. A paste of baking soda and water, or a wipe with white vinegar, takes them off.